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Duty of Candour

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Duty of Candor Report April 2021 - May 2022

Salmoni Opticians

In 2014, the General Optical Council (GOC) signed up to a joint statement with other healthcare regulators which outlined the expectations of professional duty of candour from registered Optometrists and Dispensing Opticians.

Duty of Candour Annual Reporting

To fulfil our duty of candour responsibilities, this report describes the unintended or unexpected incidents that occurred within optometry practice during the last year.

Duty of Candour responsibilities and process

Salmoni Opticians' policy is that we are open, honest, and transparent about all aspects of patient care. We aim to provide high quality, patient centered eye care.

If we become aware of a situation in which an unintended or unexpected incident occurred in the provision of a patient’s eyecare or things went wrong with a patient’s eyecare, we may have a duty to inform the patient and apologise, regardless of whether a complaint or feedback has been received. This does not necessarily mean that we admit wrong doing.

Any such incidents of this nature should be first discussed with the clinician responsible at the time. After this, Professional Services should be consulted before contact with the patient.

Wherever there are learnings to be had from a situation, this should be communicated across the practice. Salmoni Opticians' policy is to constantly strive to improve our patient experience via openness and honesty.


Salmoni Opticians' policy is in line with the statutory Organisational Duty of Candour in the Health (Tobacco, Nicotine etc. and Care)(Scotland) Act 2016 (the “statutory duty of candour”) and the General Optical Council’s Professional Duty of Candour in Article 2.1.2 of the Standards for Optical Businesses (the “professional duty of candour”).

Unexpected or Unintended incidents April 2021 – May 2022

No identifiable incidents were reported in this period.

Type of unexpected or unintended incident

Number of times this happened

Someone has died


Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions


Someone has died


Someone’s treatment has increased because of harm


The structure of someone’s body changes because of harm


Someone’s life expectancy becomes shorter because of harm


Someone’s sensory, motor or intellectual functions is impaired for >28 days


Someone experience pain or psychological harm for >28 days


A person needed health treatment in order to prevent them dying


A person needing health treatment in order to precent other injuries



During applicable incidents, the following procedure will be followed:

  • We inform the person affected, apologised to them, and arranged meetings with them.

  • Internal senior management reflect on the events, conducted a full investigation, and identified where procedures went wrong.

  • These findings allow us to tighten the policy and update staff training which would be implemented across our practice.

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